Written by: Ria Richardson
It's a familiar story: you're trying to renew your NetSuite subscription, but the process is anything but smooth. Emails to your Account Manager disappear into the ether, unacknowledged and unanswered. You try escalating the issue, but even the Regional Director goes quiet after a flurry of initial responses. The frustration builds, and you're left wondering who else to turn to, and whether compensation is in order for the hassle you've been put through.
These issues aren't just a 'colossal pain in the ass'; they're a glaring example of a customer service breakdown. But it doesn't have to be this way.
At Etter+Ramli Asia (E+R), we've built our service around the belief that the customer should be the pillar and measure of success. We understand the challenges faced by NetSuite users, especially during renewal periods, and thus we don't handle renewals per se; we work alongside you to cut your costs, and we're committed to being with you along the way.
Our 'Managed Success' methodology is designed to address these common frustrations. We provide a dedicated Success Manager for every client, supported by a team of highly skilled functional analysts, technical programmers, and data architects. This ensures that you have a single point of contact who fully understands your business and is committed to your success.
With E+R, you're not just another number in the queue. We're an extension of your team, working side-by-side with you to navigate the NetSuite subscription lifecycle. We focus on releasing value strategically while maintaining alignment with your objectives. And we do it all under a single contract, covering all aspects of maintenance, administration, support, and enhancement.
Not only does E+R approach lower your total cost of ownership, but it also builds solid rapport with the principal, Oracle NetSuite. Our leaders in the company worked and made huge success for Oracle+NetSuite and it does not go unnoticed as their relationship with worldwide executives and the legacy that they brought into the now Number 1 - Cloud ERP SaaS in the world are recognized even NetSuite folks and executives themselves
This is priceless; we are not ordinary resellers or implementation partners who are sitting outside Oracle NetSuite’s coveted or lion’s den stage, but they were the cornerstones that made NetSuite the iconic software solution today.
I believe, aside from that, it’s our customer's intuition—the feeling that we in E+R treat customers as our own family. We do everything in our power for our family.
So, if you're tired of being left in the dark during your renewal period, consider making the switch to E+R. We're committed to delivering customer excellence through proactive support, clear communication, and a proven methodology that maximizes value and achieves desired business outcomes.
Don't let your NetSuite subscription renewal be a source of frustration. With E+R, you can expect a smooth, hassle-free experience, backed by a team that's dedicated to your success.
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Etter+Ramli as the Trusted, Independent Managed Services Provider for NetSuite
Using NetSuite Managed Services could be your growing company's best strategic move. NetSuite Managed Services offers a comprehensive solution, granting companies access to a team of experienced NetSuite administrators and consultants to manage their NetSuite ERP. Typically, this service is more affordable than hiring in-house staff. When you use managed services, your systems are always up-to-date. In the world of IT, systems are consistently upgraded and patched and come with a slew of security protocols. It is a lot to handle, but your teams can handle this when implementing managed services.
The goal is to ensure your NetSuite instance supports your business’ growth.
For over 20 years, Etter+Ramli has helped several companies optimize their NetSuite software solution. With a 95% customer satisfaction rate, Etter+Ramli can provide your company with world-class support, Certified NetSuite experts, and a value-based pricing structure.
Etter+Ramli As Your Extended NetSuite Team
Etter+Ramli is an Independent Managed Success Provider for NetSuite clients. We are NOT partnered with Oracle NetSuite and do not take commissions. We bring our knowledge, expertise, and passion for success to our clients. We help clients Buy, Deploy, Grow, and Abandon NetSuite. We engage as a client-side managed service to ensure our priorities align with our clients.
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