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Blog Article

Checking NetSuite Status

Written by: Gam Tran


Are you a finance user who constantly checks the performance of NetSuite services? If so, you're in the right place. The NetSuite Service Status page is a tool designed for you. It provides up-to-date information on service interruptions, degraded performance, and unplanned outages. In this article, we will help you understand these page features and how to use them. Checking NetSuite Status in an easy way.

The NetSuite Service Status Page is a communication tool used to inform you of service interruptions, degraded performance, and unplanned outages. You can check the service status at

The status page includes the following sections:

1. Metrics:

View the aggregate number of application requests made and the average uptime across the NetSuite service over a rolling 12-month window, updated monthly.

NetSuite Metrics

2. Subscribe to Updates:

Click Subscribe to Updates to receive email or phone updates regarding incident reports that are published on the status page.

NetSuite Metrics

You will receive a notification prompting you to confirm the subscription. When you have confirmed, you will receive a subscription confirmation message.

3. Current Status:

View the current status of NetSuite services across the different data center regions.

NetSuite Status

The NetSuite services displayed on the status page are:

  • Application UI: NetSuite user interface

  • SuiteCommerce - Websites: web stores running on NetSuite

  • SuiteCommerce - Checkout: web store checkout processing

  • Email: email infrastructure

  • Asynchronous Services: backend processes, for example, ERP processes and SuiteScript processors

  • SuiteTalk: SOAP Web Services, REST Web Services, and partner integrations

  • SuiteAnalytics Connect: ODBC, JDBC, and ADO.NET connections to NetSuite data

  • SuiteAnswers: NetSuite self-service support site

4. Incident Reports:

View reports that describe downtime incidents or service notifications. Downtime incidents are service interruptions or, in some cases, application defects severe enough to cause degraded performance or outages which limit NetSuite service availability. Service notifications provide additional details about ongoing events or security concerns that Oracle NetSuite has deemed important enough to notify users. In both cases, posts are updated with the time of incident resolution. To receive notifications only for a specific incident, click Subscribe beside that specific incident report.

5. Incident History:

View a history of incident reports published to the status page in the past 30 days.

NetSuite Event History

Status Icons

NetSuite services fall into one of four statuses and are indicated by the status icons below:

  • Normal Performance

  • Degraded Performance

  • Partial Outage

  • Outage

NetSuite Status


NetSuite's Service Status Page is more than just a tool - it's a lifeline for users who rely on NetSuite for their daily operations. By understanding how to use it effectively, you can stay informed and ensure the smooth functioning of your tasks. Stay ahead, stay informed, and ensure seamless operations with NetSuite.

If you have any further questions or require additional assistance, feel free to reach out to our dedicated team of experts at Etter & Ramli (E+R). We're here to help you navigate through any technical challenges and ensure your financial processes run smoothly.

Etter+Ramli as the Trusted, Independent Managed Services Provider for NetSuite

Using NetSuite Managed Services could be your growing company's best strategic move. NetSuite Managed Services offers a comprehensive solution, granting companies access to a team of experienced NetSuite administrators and consultants to manage their NetSuite ERP. Typically, this service is more affordable than hiring in-house staff. When you use managed services, your systems are always up-to-date. In the world of IT, systems are consistently upgraded and patched and come with a slew of security protocols. It is a lot to handle, but your teams can handle this when implementing managed services.

The goal is to ensure your NetSuite instance supports your business’ growth.

For over 20 years, Etter+Ramli (E+R) has helped several companies optimize their NetSuite software solution. With a 95% customer satisfaction rate, Etter+Ramli can provide your company with world-class support, Certified NetSuite experts, and a value-based pricing structure.

Etter+Ramli As Your Extended NetSuite Team

Etter+Ramli is an Independent Managed Success Provider for NetSuite clients. We are NOT partnered with Oracle NetSuite and do not take commissions. We bring our knowledge, expertise, and passion for success to our clients. We help clients Buy, Deploy, Grow, and Abandon NetSuite. We engage as a client-side managed service to ensure our priorities align with our clients.

To explore the benefits of retaining Etter+Ramli as your Managed Success Provider, contact Todd Kimpton or visit the website for a free consultation today.

Subscribe to our Newsletter: SuiteWords of Etter+Ramli to stay up-to-date with the latest trends on NetSuite, tips n' tricks, productivity solutions, and events.


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