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Understanding the Back Ordered Quantity Discrepancy in NetSuite Invoices

Written by: Bella Tran In the realm of NetSuite, a common point of confusion among users is the discrepancy in the display of 'Back Ordered Quantity' in Invoices created from Sales Orders compared to standalone Invoices. This discrepancy isn’t a bug in the system, but a standard feature that serves a specific purpose.

When you create an Invoice directly from a Sales Order in NetSuite, the 'Back Ordered Quantity' field will show a value. This value signifies the number of items that are committed on sales orders but are not currently in stock. The system expects these items to be available in a reasonable timeframe and thus reflects them in the 'Back Ordered Quantity' field.

On the other hand, when you create a standalone Invoice, the 'Back Ordered Quantity' field will be left blank. This is because standalone Invoices are not linked to a Sales Order, and thus do not have associated back orders.

This difference in displaying the 'Back Ordered Quantity' is a standard feature of NetSuite and serves to give users a clearer understanding of their inventory status. It helps businesses track committed items that are not yet available, assisting in inventory management and customer communication.

While this feature can initially cause some confusion, understanding its purpose and functionality can lead to more effective usage of NetSuite and better overall inventory management. Remember, the key to the successful utilization of any platform, including NetSuite, is to understand its features and apply them effectively to your specific business processes.


In summary, the 'Back Ordered Quantity' in NetSuite Invoices varies depending on whether the Invoice is created from a Sales Order or is a standalone Invoice. This is not a system error but a deliberate feature designed to enhance transparency in inventory management.

For any further queries or more information on effective NetSuite usage, feel free to reach out to us at Etter+Ramli. As a dedicated resource for our clients, we are here to help you navigate the nuances of NetSuite and ensure that you achieve success with it as a managed service.

Etter+Ramli as the Trusted, Independent Managed Services Provider for NetSuite

Using NetSuite Managed Services could be your growing company's best strategic move. NetSuite Managed Services offers a comprehensive solution, granting companies access to a team of experienced NetSuite administrators and consultants to manage their NetSuite ERP. Typically, this service is more affordable than hiring in-house staff. When you use managed services, your systems are always up-to-date. In the world of IT, systems are consistently upgraded and patched and come with a slew of security protocols. It is a lot to handle, but your teams can handle this when implementing managed services. 

The goal is to ensure your NetSuite instance supports your business’ growth.

For over 20 years, Etter+Ramli has helped several companies optimize their NetSuite software solution. With a 95% customer satisfaction rate, Etter+Ramli can provide your company with world-class support, Certified NetSuite experts, and a value-based pricing structure.

Etter+Ramli As Your Extended NetSuite Team

Etter+Ramli is an Independent Managed Success Provider for NetSuite clients. We are NOT partnered with Oracle NetSuite and do not take commissions. We bring our knowledge, expertise, and passion for success to our clients. We help clients Buy, Deploy, Grow, and Abandon NetSuite. We engage as a client-side managed service to ensure our priorities align with our clients.

To explore the benefits of retaining Etter+Ramli as your Managed Success Provider, contact Todd Kimpton or visit the website for a free consultation today.

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