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The Significance of a Robust Quality Standard in IT Application Management

Written by: Todd Kimpton


In today's digital landscape, businesses' operational heartbeat relies on the seamless functioning of IT applications. These applications streamline operations, enhance productivity, and play a pivotal role in delivering exceptional customer experiences. However, the bedrock of success for these applications rests on the quality standards upheld during their maintenance and optimization phases. This blog post will delve into the essence of a quality standard within IT application management. We'll explore what a quality standard entails, highlight the profound importance of a robust quality standard, and shed light on the perils associated with neglecting or underestimating its significance. Furthermore, we'll journey through the quality standard established by EtterRamli, a distinguished global provider catering to the NetSuite User Community.

Defining the Quality Standard

A quality standard within IT application management encompasses an array of meticulously defined processes, guidelines, and best practices that govern the entire lifecycle of applications. From

their inception and development to ongoing maintenance and eventual optimization, this standard acts as a guiding compass, ensuring that every facet of an application aligns with predetermined quality benchmarks.

The Crucial Significance of a Robust Quality Standard

Safeguarding Consistency and Reliability: A robust quality standard is the bedrock for consistent processes. This, in turn, guarantees that applications are developed, maintained, and optimized uniformly, and reliably. This uniformity significantly reduces the chances of errors, glitches, or disruptions, thereby enhancing systems' overall performance and dependability.

Driving Efficiency and Cost-Effectiveness: Commitment to a quality standard streamlines processes and eradicates redundancy. Unnecessary customizations give way to heightened efficiency, decreased costs for development and maintenance, and an optimized allocation of resources.

Elevating User Experience: A robust quality standard ensures that applications are user-centric, boasting an intuitive and user-friendly interface. By offering lucid field descriptions, comprehensive help files, and meticulous documentation, users are empowered to comprehend and harness the system's full functionality, culminating in an unparalleled user experience.

The Hazards of Overlooking the Quality Standard

Plunging System Performance: The absence of a quality standard amplifies the risk of subpar system performance. Inconsistent or suboptimal development and customization practices can lead to sluggish response times, system crashes, and widespread user dissatisfaction.

Mounting Maintenance Challenges: Neglecting the quality standard typically results in a shortage of comprehensive documentation for workflows, scripts, or customizations. This absence of documentation complicates maintenance and troubleshooting efforts, consequently inflating the time and effort expended on these activities.

Data Integrity at Stake: The disregard for a quality standard could undermine data management practices, fostering inaccuracies, duplications, or even loss of data. This jeopardizes the integrity of applications and casts a shadow over decision-making and business operations.

Etter+Ramli's Exemplary Quality Standard

Recognizing the paramount role of a quality standard in IT Application Management, Etter+Ramli stands at the forefront of Managing NetSuite deployments. Their quality standard, the Etter+Ramli Quality Assurance (ERQA), rests upon twin pillars: "Doing it Right the First Time" and ensuring simplicity in architecture.

ERQA Encompasses the Following Pillars

Embracing Architectural Simplicity: Etter+Ramli emphasizes harnessing system functionality before resorting to customizations. This strategic approach streamlines application architecture, curbing complexity and potential points of failure.

Standardized Naming Conventions: Etter+Ramli's adoption of standardized naming conventions for customizations fosters clarity and coherence. This extends to field names, custom record names, script names, and beyond. This practice eases the comprehension and management of customizations.

Diligent Documentation and Validation: A steadfast commitment to documentation defines Etter+Ramli's approach. Clear commentary accompanies each workflow and script, elucidating their purpose and functionality. Before delivery, customizations undergo exhaustive walkthroughs and scenario testing to guarantee their efficacy and reliability.


In the dynamic realm of IT Application Management, a robust quality standard forms the cornerstone for consistent, reliable, and efficient application development, maintenance, and optimization. Ignoring or dismissing the implementation of such a standard leads to compromised system performance, escalated maintenance efforts, and the unsettling specter of data integrity breaches. EtterRamli's unwavering dedication to ERQA underscores its allegiance to delivering top-tier applications and exemplifies its commitment to surpassing client expectations. By steadfastly embracing a robust quality standard, businesses unlock their application's full potential and pave the way for sustainable growth and lasting success.

Etter+Ramli as the Trusted, Independent Managed Services Provider for NetSuite

Using NetSuite Managed Services could be your growing company's best strategic move. NetSuite Managed Services offers a comprehensive solution, granting companies access to a team of experienced NetSuite administrators and consultants to manage their NetSuite ERP. Typically, this service is more affordable than hiring in-house staff. When you use managed services, your systems are always up-to-date. In the world of IT, systems are consistently upgraded and patched and come with a slew of security protocols. It is a lot to handle, but your teams can handle this when implementing managed services.

The goal is to ensure your NetSuite instance supports your business’ growth.

For over 20 years, Etter+Ramli has helped several companies optimize their NetSuite software solution. With a 95% customer satisfaction rate, Etter+Ramli can provide your company with world-class support, Certified NetSuite experts, and a value-based pricing structure.

Etter+Ramli As Your Extended NetSuite Team

Etter+Ramli is an Independent Managed Success Provider for NetSuite clients. We are NOT partnered with Oracle NetSuite and do not take commissions. We bring our knowledge, expertise, and passion for success to our clients. We help clients Buy, Deploy, Grow, and Abandon NetSuite. We engage as a client-side managed service to ensure our priorities align with our clients.

To explore the benefits of retaining Etter+Ramli as your Managed Success Provider, contact Todd Kimpton or visit our website for a free consultation today.

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