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Blog Article

Surviving External Audits: Strategies for Success

Written by: Gam Tran


The audit season of 2024 is coming. Let’s read this writing to make this year's audit an easygoing experience and uncover how to survive external audits, the strategies for success.

Never throw last year's audit documents away

One of the most reliable reference documents you can use for the external audit of this year is the documents of the previous years. They can be the organization chart, and Service Organization Controls (SOC) report. Using this blog article will help you to save considerable time.

Company Organization Chart
Company Organization Chart

Find NetSuite Admin Support


During the external audit, some queries on the setup of the NetSuite system are unavoidable. They can be the question on Password Management, which is Password parameters at NetSuite Level such as password length, password complexity, password expiration, password history, and failed login attempts. They also can be the procedure to Update Security Questions or the process to Reset 2FA Settings.

Any questions in the Settings portlet can be asked by auditor
Any questions in the Settings portlet can be asked by the auditor

With questions like this, you can ask your internal NetSuite Administrator if your company has that staff. Otherwise, you can access SuiteAnswer or Help Center and search for that.

Use SuiteAnswer as a tool during auditing
Use SuiteAnswer as a tool during auditing

Change Management


This will be the most important part of the auditing to which the auditor will pay attention. The familiar question that you will get from them will be “Is there any change in the workflow or script during the passing year?”. It will be hard for you to remember back what change you have been making during the whole 365 days. There are 2 tips which can help you in this case.


●     Create saved searches to report the change in scripts and workflows during the past year.

●     Always note in the Description field of the workflow or script about the change you did during the time.

Now you map the description with the saved searches, then the picture will be very clear.
Now you map the description with the saved searches, then the picture will be very clear.

Employee and user control


Not just the change in company flow, the movement of employees will be also questioned by the external auditor definitely. The movement must include:


●     New staff

●     Transferred staff

●     Terminated staff


within the audit period. Your first action on this ticket should be to find the file template of last year's auditing. Or if you can find back the saved searches that were used in the last audit, then this is done, you just need to change the Date Criteria in that saved search, download it, and send it to the auditing staff.

Just need to find back last year’s saved searches and change the date range
Just need to find back last year’s saved searches and change the date range

The coverage of auditing can be diversified from company to company, but I believe the topics above will always be audited. I hope that this writing will help you to reduce the burden during each auditing season.


For further NetSuite expertise and a successful journey, remember that the E+R team is always here to support you as your trusted NetSuite Success Team.


Etter+Ramli as the Trusted, Independent Managed Services Provider for NetSuite


Using NetSuite Managed Services could be your growing company's best strategic move. NetSuite Managed Services offers a comprehensive solution, granting companies access to a team of experienced NetSuite administrators and consultants to manage their NetSuite ERP. Typically, this service is more affordable than hiring in-house staff. When you use managed services, your systems are always up-to-date. In the world of IT, systems are consistently upgraded and patched and come with a slew of security protocols. It is a lot to handle, but your teams can handle this when implementing managed services.

The goal is to run your NetSuite system better than you run it yourselves.

For over 20 years, Etter+Ramli has helped several companies optimize their NetSuite software solution. With a 95% customer satisfaction rate, Etter+Ramli can provide your company with world-class support, Certified NetSuite experts, and a value-based pricing structure.


Etter+Ramli As Your Extended NetSuite Team


Etter+Ramli is an Independent Managed Success Provider for NetSuite clients. We are NOT partnered with Oracle NetSuite and do not take commissions. We bring our knowledge, expertise, and passion for success to our clients. We help clients Buy, Deploy, Grow, and Abandon NetSuite. We engage as a client-side managed service to ensure our priorities align with our clients.


To explore the benefits of retaining Etter+Ramli as your Managed Success Provider, contact Todd Kimpton or visit the website for a free consultation today. Subscribe to our Newsletter: SuiteWords of Etter+Ramli to stay up-to-date with the latest trends on NetSuite, tips n’ tricks, productivity solutions, and events.


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