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Reimagine After Sales Customer Success with Cloud ERP

Updated: May 23, 2022

An effective customer success strategy requires walking with your customer in every step of their journey to achieving the result they want, commencing after the sale is made and sticking with them until they achieve their desired result.

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NetSuite, the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software, is committed to shifting businesses by augmenting sales performance, improving customer experience and considerably improving operational efficiency. It is no surprise that leading companies from all verticals including manufacturing, wholesale and distribution, e-commerce, logistics and IT services are progressively leveraging NetSuite Cloud ERP to get pertinent customer information and obtain robust insights into sales and finance data. However, these benefits can only be realized if NetSuite is positioned for success from the very onset. How can companies ensure this? It is drilled down to the fact that they will need to set the right expectations for their ERP software and how to efficiently manage and sustain it. Second, they must have a dedicated team in place to see the project through completion. Lastly, a NetSuite advisor comes in handy to help you gain insights into the ERP landscape and be with you in the end-to-end process.

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Dive into these three (3) best practices for successful NetSuite ERP implementation: 1. Choose an implementation that is tailored to your requirements In today’s wide ranging functionality, modern ERP solutions range from out-of the-box to custom and from on-premise to cloud. For instance, when choosing an on-premise ERP, it is crucial to factor the upgrade of the old version of ERP software that might increment the risk of losing critical customization and integration. Another recourse is to pick a custom ERP deployment and program from bottom up. However, this may lead to increased cost and complexity. A cloud-based ERP such as NetSuite, is more straightforward and faster to deploy and notably diminishes the upfront investment cost. Anchoring on the capabilities of a skilled and certified NetSuite solution provider can guide you to customize and integrate NetSuite with your business seamlessly for optimal results. 2. Select the right implementation team One of the most cardinal decisions to make during the NetSuite implementation process is to choose the right team with the right expertise to get the job done. In addition, while engaging with a NetSuite consultant or advisor, it is important that you are comfortable with the team’s methodology. Remember, an ideal implementation team not only accomplished an ERP deployment on time and within budget but can also offer a clear project roadmap of what lies ahead, and complies with structured processes for design, validation, testing and user adoption. It should also have the domain expertise to benefit from NetSuite’s open integration environment to facilitate a unified view of data. For example, a sales manager should have an end-to-end view of customer data which can help provide insights about the account – without having to navigate multiple systems.

3. Set pragmatic approach on the ERP implementation ERP accompanies a plethora of benefits to businesses through rapid financial close, reduced IT costs, low order-to-cash cycle and expedited delivery, as such. However, realizing these benefits requires deliberate planning and execution. For instance would be repelling the desire to over-customize as NetSuite is preconfigured to incorporate industry best practices that support complex business processes. You may also want to consider working with a renowned NetSuite independent advisor who can help you plan judiciously and configure carefully, to get most of the implementation. Such an advisor can help you set out your business priorities, reduce the impact of change management, and spread the cost of improvement while closing the value gap. ERP implementations are important to efficient business process and organizational success. Customers not only need to evaluate and recognize its success drivers but also assess cost and the commitment required by project teams, business leaders and after sales support to ensure success. Developing a phased approach to implementation works best – start with the fundamentals, realize the benefits quickly and then move on to other larger projects – resulting in rapid ROI and management buy-in. How do you start? Some of the most significant gaps between desired and delivered capabilities are in the areas of integration expertise, business process expertise, and industry/vertical expertise. Much of an organization’s digital business success can ride on finding a NetSuite consultant or independent advisor with deep, proven capabilities that match their biggest needs. Etter+Ramli is a leading independent advisor for clients of NetSuite cloud ERP. Staffed with a NetSuite managed services inclusive of support, maintenance and upgrades. We leverage more than 20 years of experience and data-driven strategic cloud assessment capabilities to help companies close the value gap to drive operational excellence and improve ROI. As such, the company is uniquely positioned to help businesses optimize its NetSuite solutions to achieve results that today’s business environment demands, maximizing customer outcomes. Talk to one of our experts today.

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