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Blog Article

Maximizing Customer Satisfaction with Price Rounding Rules

Written by: Gam Tran Introduction

As a manager, you understand the importance of providing maintaining customer satisfaction. One way to achieve this is by implementing price rounding rules tailored to specific customers. In this blog post, we will explore the step-by-step process of setting up price rounding rules and the benefits it can bring to your business.

1. Understanding the Importance of Price Rounding

Price rounding plays a crucial role in ensuring transparency and accuracy in customer transactions. It eliminates confusion and builds trust between your business and your customers. By implementing price rounding rules, you can provide a seamless experience that aligns with your customers' expectations.

2. Enabling Custom Price Rounding in NetSuite

In NetSuite, you have the flexibility to define custom price rounding rules for individual customers. By following a few simple steps, you can set up the desired rounding precision and method tailored to each customer's preferences. This level of customization allows you to cater to the specific needs and preferences of different customer segments.

3. Step-by-Step Guide to Setting Price Rounding Rules

a. Access the NetSuite dashboard and navigate to Setup > Accounting > Set up Taxes.

b. Check the "Allow override rounding setting per Entity" box to enable custom rounding rules.

c. Open the customer's record and go to the Financial subtab.

d. Choose the desired precision level from the available options, such as .01 and Below, .1 and Below, etc.

e. Select the preferred rounding method, such as round off, round down, or round up.

4. Benefits of Custom Price Rounding

a. Enhanced Customer Experience: By implementing custom price rounding, you can provide a personalized experience that aligns with your customers' expectations. This attention to detail will leave a positive impression and foster long-term customer loyalty.

b. Improved Pricing Accuracy: Custom price rounding ensures that your customers are charged accurately, eliminating discrepancies and potential customer dissatisfaction.

c. Flexibility for Special Pricing: With custom rounding rules, you can accommodate special pricing arrangements for specific customers, such as volume discounts or loyalty rewards.

5. Best Practices for Implementing Price Rounding

a. Regularly review and update price rounding rules based on customer feedback and changing market dynamics.

b. Communicate the rounding policy to customers transparently, ensuring they understand the rationale behind the chosen approach.

c. Monitor and analyze the impact of price rounding on customer satisfaction and adjust the rules as needed.


In today's competitive business landscape, every effort to enhance customer satisfaction counts. Implementing custom price rounding rules for specific customers can significantly contribute to a positive customer experience and solidify your business relationships. By following the step-by-step guide and leveraging the flexibility of NetSuite, you can tailor your pricing strategy to meet the unique needs of each customer segment and drive long-term success.

Remember, delivering exceptional customer experiences should always be a priority, and price rounding rules can be a powerful tool in achieving that goal. Start implementing custom price rounding today and witness the positive impact it can have on your business.

We hope you found this blog post insightful and valuable. If you have any questions or would like further assistance, please feel free to reach out to our team. Stay tuned for more informative content in the future!

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